About The Client
A US-based Healthcare IT company and a global leader in the field of home-based diagnostics and monitoring.
The Problem
Our client was interested in developing a web-based software platform for managing different kinds of diagnostic tests in the respiratory, sleep, and cardiac verticals. In addition to that, they also wanted to allow their DME partners to be able to monitor the progress of the ongoing tests and access test reports.
The company had approached IntelliSource Technologies for building an innovative and easy-to-use web application that streamlined a range of different operations from order entry to logistics and billing. They were looking for a smart solution that would reduce their operational costs and provide cost-effective care to patients.
Key Challenges
- Tackling the complicated nature of the healthcare domain
- Navigating through the complexities of insurance plans, reimbursements, and other private and government initiatives
- Handling logistics for the secure mailing, tracking, and retrieval of testing devices to and from patients while providing users with real-time notifications
- Being accurate in generating test reports and sharing the same with Physicians and DMEs while complying with the HIPAA regulations
The Solution
Upon understanding the requirements of our client, IntelliSource Technologies helped them build a robust, secure, and HIPAA-compliant web application. The application facilitated the creation of end-to-end workflows to provide seamless home-based diagnostic testing solutions. The application allowed home health and respiratory providers to monitor the progress of testing of patients and other processes through an on-demand dashboard. It also gave them access to a myriad of different reports for tracking Physician referrals.
Here are some of the key features that helped the client in the application they were looking for:
Accessible Test Reports
The cloud-based software solution allowed users to access test reports of the patients in a secure and hassle-free manner.
Data Privacy and Compliance
We bundled the access to the software platform with the help of roles, rights, and other security measures. This made the solution compliant with HIPAA while adhering to all relevant protocols in the healthcare sector.
Real-time Notifications
The application provided users with real-time notifications via text messages, fax, and email. This allowed patients, Physicians, and DMEs to stay informed about the progress of specific tests being conducted.
Business Intelligence And Data Warehousing
The web application facilitated real-time reporting through a combination of dashboards and on-demand reports. These reports allowed healthcare experts and institutions to make sense of their valuable data and make decisions that matter.
The Benefits
Increment In Orders
The software solution offered by IntelliSource Technologies increased the client’s ability to process diagnostic tests. The company witnessed a growth from processing 100 orders to 1,500 orders on a daily basis.
New Diagnostic Testing Verticals
Our team helped the company establish order processing workflows that facilitated them to start testing patients for sleep apnea, insomnia, and cardiac arrhythmia.
Cost-effective Operations
The software solution increased the operational efficiency of the client. By reducing the overall capital and operational expenses, the company was able to save millions of dollars over time.
Technologies Used
